Lady accuses Afro Nation of 'theft' after $1,105 ticket was canceled with no refund

A lady has accused Afro Nation of "stealing" from her after her $1,105 Golden Ticket for the Portugal edition of the music festival was canceled without a refund.

According to her, she bought the Golden Ticket for the event scheduled for July 9th-11th, but couldn't attend due to personal reasons.
She reached out to the organizers via email and was told, "The only way to get my money back was to transfer the ticket because I didn't pay for the protection on my ticket."
She agreed and initiated the ticket transfer process but said she didn't receive any update.
Concerned, she contacted her bank, Amex, for assistance. "Which they did," she wrote, adding that the bank tried to contact Afro Nation, but the organizers didn't respond. As a result, Amex temporarily refunded the money.
However, weeks later, the charge was reversed.
"When I called my bank to see why that is, they explained to me that @afronation got back to them and the charge was valid."
With no other option, she started planning to attend the event in Portugal, but last-minute flight prices were too expensive.
She then considered reselling or giving away the ticket. But upon checking, she discovered it had been canceled.
"When I clicked on the link, it showed that the ticket has been canceled and I believe they canceled it when I got the refund from my bank and I didn't know."
Fuming over the situation, she asked:
"How do you cancel a ticket I paid for and don't wanna refund me?"
She added,
"Now, even if I wanted to attend the festival, I can't because I don't have a ticket."
Calling out the organizers, she described the situation as "pure theft," accusing them of "clearing stealing" from her.
She pleaded with them:
"All I want is a refund since the ticket has been canceled and cannot be reinstated. $1,100 is a lot of money for me to let go!" "@afronation please do the right thing and refund me my money!"
She also claimed to have provided proof of the cancellation and an email from Afro Nation confirming the action but refusing to issue a refund.
"Guys here is a proof that they canceled my ticket. And here is an email of them admitting to canceling my ticket but won't refund me..... arghh... I'm so upset. @afronation please refund me my money!!!!"
See post: